FAQs

To place an order, log in to the B2B portal using your registered account credentials. Select the required products from the catalogue, enter the order quantities, and proceed to checkout by confirming the delivery details and Purchase Order (PO) information

Once the order is successfully submitted, you will receive an order reference number for tracking purposes. Order processing is subject to product availability, credit status, and operational cut-off times.

You can track your order status by logging into the B2B portal and navigating to the Orders tab

The Company shall aim to deliver orders within 24–48 hours from the time of order confirmation, subject to operational cut-off times and external factors

However, deliveries may be delayed in certain cases, including but not limited to:
• Account overdue
• Credit limit exceedance
• Stock availability
• Other operational constraints

The Company shall not be liable for any delayed deliveries. If you are in doubt of any delayed deliveries, please contact our Customer Service team at GMFF-CS@agthia.com as early as possible.

If you would like to reschedule your delivery, please contact our Customer Service team at GMFF-CS@agthia.com as early as possible before the scheduled delivery date and provide your order details along with the preferred delivery date or time.

While every effort will be made to accommodate your request, delivery rescheduling will be subject to slot availability and operational planning.

Once an order has been placed, it cannot be modified or cancelled through the portal. In case of any order placement error, kindly contact our Customer Service team at GMFF-CS@agthia.com between 9:00 AM and 3:00 PM, 6 days a week (Mon-Sat), for further assistance.

Invoices for shipped orders can be downloaded directly from the portal through the Order History section. Login to your account, navigate to the relevant shipped order, and select the view option against the invoice.

If you receive a product that is defective or damaged, kindly report the issue to our Customer Service team at GMFF-CS@agthia.com along with supporting product photos and sales order details.

Our team will review the case and provide the appropriate resolution in line with company policy, which may include product replacement, credit note issuance, or further quality inspection where applicable.

If you receive products that do not match your order, please contact our Customer Service team at GMFF-CS@agthia.com within the stipulated claim period (7 Days) and share the invoice number, sales order details, and supporting photos of the received items.

If a delivery has been rejected, kindly contact our Customer Service team at GMFF-CS@agthia.com at the earliest and provide the reason for rejection along with the relevant sales order or invoice details.

If you are unable to log in to the portal:
Verify that you are using the correct username or mobile no.

If the issue persists, kindly contact our Customer Service team at GMFF-CS@agthia.com and share the error details or screenshots for further assistance.

To update your shipping address or contact details, please contact our Customer Service team at GMFF-CS@agthia.com and provide your account details along with the updated information.

Yes. A Purchase Order (PO) can be used multiple times until the total approved quantity in the PO is fully consumed.

The prices displayed on the portal are based on the contractual commercial agreement terms.

There are no upfront payments through the B2B portal. All orders placed through the portal willbe processed based on the agreed payment terms and credit arrangements linked to your customer account.

If the product your equire is not available or listed on the B2B portal, please contact your Sales Representative or Customer service team with the product details and required specifications.

You can download your Statement of Account directly from the portal by logging into your account, navigating to the Profile section, and selecting Account Statement. Choose the required statement period and click on Download to generate the statement

Orders submitted through the portal are processed between 9:00 AM and 3:00 PM(Mon-Sat).Orders received after the 3:00 PM cut-off will be processed on the next business working day. Delivery will be scheduled within 48 hours, subject to stock availability and order qualification criteria.